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Unit 17 policies

Shipping Policy

How and when your order ships, what it costs and where we deliver.

Last updated

At a glance

  • Most orders ship within 5 business days unless the product page says otherwise
  • Sent with UPS or FedEx, with tracking
  • Shipping cost shown on every product page and at checkout
  • We ship to 33 countries (list below)

Here’s how shipping works.

1. Processing Time

  • Unless otherwise stated, most orders ship within 5 business days after payment has processed.
  • Some parts are made to order. When they are, the product page shows the lead time (for example, “ships in 4–6 weeks”) next to the Add to cart button.
  • Parts marked Coming soon don’t have a ship date yet — ask us for timing before you order.
  • Business days are Monday to Friday, excluding New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

2. Carriers and Delivery Times

  • All orders are sent via UPS or FedEx.
  • Within the US, most orders arrive 1–5 business days after they ship. Delivery dates shown on product pages are estimates, not guarantees.
  • We are not liable for delays caused by the carrier, customs or other factors beyond our control.

3. Shipping Costs

  • The shipping cost for each part is shown on its product page and calculated at checkout before you pay. Some parts ship free.

4. International Orders

  • We ship to the countries listed below. Shipping is calculated at checkout.
  • Customs duties, taxes and any other import charges are the responsibility of the customer.
  • For international returns, see our Return Policy.

5. Order Updates

6. Damaged in Transit

  • If your order arrives damaged, contact us within 7 days of delivery with photos of the part and the packaging, and keep all the packaging. We’ll arrange a replacement or refund.

Countries we ship to

  • United States (US)
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Mexico
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Puerto Rico
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • United Kingdom (UK)

Not on the list? Ask us — we can often arrange it.

Questions about this policy?

Real people answer — usually within a few hours on business days.

Contact us