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Customers have a maximum of 14 calendar days from the day after the item is received to organize a return or exchange with Unit 17.

If the buyer changes their mind, Unit 17  refunds the price of an item/items. Unit 17 will process the refund within 14 calendar days of receiving the returned item / items subject to Unit 17 returns process.

Customers must return an item/items in the same condition as it was received enclosing the relevant items from the following list, also in original condition;

All packaging such as boxes, bags, and polystyrene
Accessories such as fixings or any additional items that come with the item
Warrant documents or any kind of manuals or literature
All items included in a bundle